Shipping policy
Shipping Policy
Last Updated: May 2026
At Dermora Labs™, we are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after being placed.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high demand, processing times may be slightly extended.
Shipping Times
United States
📦 Estimated Delivery: 7–14 Business Days
Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, and seasonal demand.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Tracking updates may take 24–72 hours to appear after shipment.
Shipping Delays
While we strive to meet all estimated delivery windows, Dermora Labs™ is not responsible for delays caused by:
- Weather conditions
- Customs inspections
- Carrier delays
- Incorrect shipping information provided by the customer
- High-volume shipping periods
- Events beyond our control
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information is accurate at checkout.
Dermora Labs™ is not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping details, please contact us immediately after placing your order.
Lost Or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Dermora Labs™ is not responsible for lost, stolen, or misplaced packages.
If you experience a delivery issue, please contact the shipping carrier directly or reach out to our support team for assistance.
International Shipping
International shipping availability may vary by country.
Delivery times, customs processing, duties, taxes, and import fees are the responsibility of the customer unless otherwise stated.
Contact Us
If you have any questions regarding your shipment or order status, please contact us:
Thank you for choosing Dermora Labs™. We appreciate your trust and look forward to helping you achieve healthier-looking skin. 💙✨