Return & Refund Policy

At Dermora Labs™, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day return window from the date your order is delivered. If you're unhappy with your purchase for any reason, you may request a return within this timeframe.

Eligibility For Returns

To qualify for a return:

✔ Your return request must be submitted within 30 days of delivery.

✔ The product must be returned in its original packaging whenever possible.

✔ Proof of purchase may be required.

Refunds

Once your return is received and inspected, we'll notify you regarding the status of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 business days, depending on your financial institution.

Damaged Or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it as quickly as possible.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Contact Us

If you have any questions about your return or refund, please contact our support team and we'll be happy to assist you.

Email: support@dermoralabs.com

💙 Shop with confidence — your satisfaction matters to us.