FAQs
How Do I Use The Pads?
After cleansing, gently swipe the textured side of the pad across your face, avoiding the eye area. Follow with the smooth side to refresh and condition the skin. No rinsing required.
How Often Should I Use Them?
For best results, use once or twice daily as part of your morning and evening skincare routine.
Are These Suitable For All Skin Types?
Yes. Dermora Labs™ Pore Refining Pads are designed for most skin types. If you have sensitive skin, we recommend performing a patch test before regular use.
Do I Need To Rinse My Face After Using The Pads?
No. Simply allow the remaining essence to absorb into the skin before applying your serums, moisturizer, or sunscreen.
When Will I Start Seeing Results?
Many customers notice smoother-feeling skin after the first few uses. Results may vary depending on skin type, consistency of use, and individual skincare routines.
Can I Use These With Other Skincare Products?
Absolutely. These pads work well alongside cleansers, serums, moisturizers, and sunscreen.
What Payment Methods Do You Accept?
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal.
How Long Does Shipping Take?
📦 Processing Time: 1–3 Business Days
🚚 Shipping Time: 7–14 Business Days
You'll receive a tracking number via email once your order ships.
What Is Your Return Policy?
We offer a 30-Day Money-Back Guarantee. If you're not completely satisfied with your purchase, contact us within 30 days of delivery and we'll be happy to assist.
How Can I Contact Support?
You can reach our support team anytime at:
Our team typically responds within 24–48 business hours.
Is My Payment Information Secure?
Yes. All payments are processed through secure, encrypted payment gateways to ensure your personal and payment information remains protected.
Can I Track My Order?
Yes. Once your order has been shipped, you'll receive a tracking number via email so you can monitor your package's progress from shipment to delivery. 💙✨